Terms of service

Last updated: August 27, 2026

  Welcome to Loravienne. The terms "Loravienne," "we," "us," and "our" refer to Loravienne, a business based in the United States.

  Loravienne operates this online store and website, including all related information, content, features, tools, products, customer services, and other functionality made available through the website (collectively, the "Services"). Our online store is powered by Shopify.

  By visiting our website, creating an account, placing an order, purchasing a product, communicating with us, or otherwise using our Services, you agree to be bound by these Terms of Service ("Terms") and any policies incorporated into them by reference, including our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

  If you do not agree to these Terms, you should not use the Services.

1. Eligibility and Use of the Services

  By using the Services, you represent that you are at least the age of majority in your state, province, country, or jurisdiction of residence, or that you are using the Services with the consent and supervision of a parent or legal guardian where permitted by applicable law.

  You may use our Services only for lawful purposes and in accordance with these Terms.

  You may not use our products or Services for any illegal or unauthorized purpose or in a way that violates applicable laws or regulations.

2. Customer Accounts

  Certain features of our Services may allow you to create or use a customer account.

  You are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account, except where applicable law provides otherwise.

  You agree to provide accurate, current, and complete information when creating an account, placing an order, or interacting with our Services.

  You may not sell, transfer, assign, or permit unauthorized use of your customer account.

  If you believe your account has been accessed without authorization, please contact us promptly at   support@loravienne.com.

3. Product Information

  We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications, colors, materials, availability, and other product information displayed on our website are accurate.

  However, the appearance of products may vary slightly from photographs displayed on your device. Colors, textures, finishes, proportions, and other visual characteristics may appear differently depending on screen settings, lighting, photography, manufacturing tolerances, and other factors.

  Minor variations that are inherent to materials, manufacturing, or photography do not necessarily constitute a product defect.

  Nothing in this section limits your rights where a product is defective, materially different from its description, or otherwise does not conform to applicable consumer protection law.

4. Product Availability

  All products are subject to availability.

  We reserve the right to limit quantities, discontinue products, modify product specifications, or restrict sales of particular products where reasonably necessary.

  We may also limit or refuse orders that appear to be placed by dealers, resellers, distributors, or other persons purchasing primarily for commercial resale.

5. Orders

  By submitting an order, you are making an offer to purchase the products listed in your order.

  After your order is submitted, you may receive an email confirming that we have received it. An automated order confirmation does not necessarily mean that your order has been finally accepted.

  We reserve the right, subject to applicable law, to accept, decline, limit, or cancel an order for legitimate reasons, including:

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• Product unavailability.
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• Suspected fraud or unauthorized payment activity.
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• Incorrect pricing or product information.
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• Payment authorization failure.
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• Orders appearing to be intended for unauthorized commercial resale.
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• Shipping or legal restrictions affecting the destination.

  If we cancel an order after payment has been collected and no replacement or alternative arrangement has been agreed, we will issue an appropriate refund in accordance with applicable law.

6. Order Changes and Cancellations

  Please review your order carefully before submitting it.

  If you need to cancel or modify an order, contact us as soon as possible at   support@loravienne.com.

  We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be modified or cancelled after it has entered processing, fulfillment, or shipment.

  If an order can no longer be cancelled, you may be able to return eligible products after delivery in accordance with our Returns & Refunds Policy and any applicable statutory rights.

7. Pre-Orders and Products With Extended Processing Times

  From time to time, we may offer products for pre-order or clearly disclose that a particular product has an extended processing or delivery timeframe.

  Any estimated availability, dispatch, or delivery date displayed for such products is an estimate unless expressly stated otherwise.

  If we are unable to ship within the timeframe represented at the time of purchase, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.

8. Prices

  Product prices may change from time to time without prior notice.

  Unless an error applies, the price charged for your purchase will generally be the price displayed and agreed to at checkout when your order is submitted.

  Prices may be displayed in different currencies depending on your location, selected market, or website settings.

  Currency conversion rates may fluctuate, and payment providers or card issuers may apply their own conversion rates or fees.

9. Taxes, Duties, and Import Charges

  Depending on your destination and our checkout configuration, applicable sales taxes, VAT, GST, duties, or other taxes may either be collected at checkout or charged separately upon import or delivery.

  Any amounts collected by Loravienne at checkout will be displayed before you complete your purchase.

  Where applicable duties, taxes, brokerage charges, customs fees, or other import charges are not collected at checkout, you may be responsible for paying them to the appropriate authority or carrier, to the extent permitted by applicable law.

  For additional information, please review our Shipping Policy.

10. Payment

  You agree to provide accurate and complete billing and payment information.

  By submitting payment information, you represent that you are authorized to use the selected payment method.

  Payments may be processed by third-party payment processors, financial institutions, or payment service providers.

  We do not generally receive or store complete payment card numbers where payment information is processed directly by our payment providers.

  Your payment provider may have additional terms and privacy practices that apply to your transaction.

11. Promotions, Discounts, and Promotional Codes

  Loravienne may offer sales, discounts, promotional codes, gifts, bundles, or other promotional offers from time to time.

  Promotions may be subject to additional conditions, eligibility requirements, expiration dates, exclusions, purchase requirements, or quantity limitations.

  Unless expressly stated otherwise, promotional offers may not be combined.

  We reserve the right to cancel or correct a promotion that was published or applied in error, subject to applicable law.

  Where specific promotional terms conflict with these Terms, the specific promotional terms will govern that promotion.

12. Shipping and Delivery

  Order processing, estimated delivery times, tracking, international shipping, customs, incorrect addresses, lost shipments, delayed shipments, and other delivery matters are governed by our Shipping Policy.

  Delivery dates and transit times are estimates unless expressly guaranteed.

  Loravienne will not exclude or limit responsibility for loss or damage occurring during transit where such responsibility cannot legally be excluded or limited.

  Risk of loss or damage will pass in accordance with applicable law.

  Where applicable consumer protection law requires Loravienne to bear the risk until you or a person designated by you receives physical possession of the products, those legal protections will apply.

13. Returns, Exchanges, and Refunds

  Returns, exchanges, refunds, damaged products, incorrect products, and applicable cancellation rights are governed by our Returns & Refunds Policy.

  Nothing in these Terms or our Returns & Refunds Policy is intended to limit mandatory consumer rights that cannot legally be waived or restricted.

14. Incorrect Shipping Information

  You are responsible for providing accurate and complete shipping information when placing your order.

  If you discover an error, contact us as soon as possible.

  We will make reasonable efforts to correct shipping information before dispatch, but we cannot guarantee changes once an order has entered fulfillment or shipment.

  Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

15. Intellectual Property

  Unless otherwise stated, all content made available through the Services, including the Loravienne name, branding, logos, text, graphics, designs, photographs, product images, videos, icons, page layouts, website design, product descriptions, and other materials, is owned by or licensed to Loravienne and is protected by applicable intellectual property laws.

  You may access and use the Services for personal, non-commercial purposes.

  Without our prior written permission, you may not reproduce, copy, modify, distribute, sell, license, publish, publicly display, create derivative works from, or commercially exploit our protected content except where such activity is expressly permitted by law.

16. Third-Party Tools, Applications, and Services

  Our Services may use or provide access to applications, integrations, payment services, analytics tools, marketing tools, social media services, shipping services, or other services operated by third parties.

  Third-party services may be governed by their own terms, privacy policies, and practices.

  We are not responsible for the independent acts, content, security practices, or policies of third-party providers except to the extent responsibility cannot legally be excluded.

17. Third-Party Links

  Our website may contain links to third-party websites or services.

  Links are provided for convenience and do not necessarily constitute endorsement by Loravienne.

  We encourage you to review the terms and privacy policies of third-party websites before using them or providing personal information.

18. Relationship With Shopify

  Our online store is powered by Shopify.

  Products purchased through our store are sold by Loravienne and not by Shopify.

  Shopify provides technology and infrastructure that enables us to operate our online store but is not the seller of Loravienne products and is not a party to the sales contract between you and Loravienne.

  Certain information may be processed by Shopify in accordance with its applicable privacy terms and policies.

19. Privacy

  Our collection and processing of personal information is described in our Privacy Policy.

  By using the Services, you acknowledge that you have had the opportunity to review our Privacy Policy.

20. Reviews, Feedback, Photographs, and Other User Content

  You may have opportunities to submit reviews, ratings, comments, photographs, feedback, suggestions, or other content ("User Content").

  You retain any ownership rights you have in your User Content.

  By submitting User Content to us or through our Services, you grant Loravienne a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to use, reproduce, display, publish, adapt, distribute, and communicate that User Content for purposes related to operating, improving, marketing, or promoting Loravienne and our products, to the extent permitted by applicable law.

  You represent that you have the rights necessary to submit the content and that the content does not violate applicable law or the rights of another person.

  You may not submit content that is fraudulent, defamatory, unlawful, abusive, discriminatory, infringing, deceptive, threatening, obscene, or otherwise inappropriate.

  We may moderate or remove User Content where reasonably necessary, subject to applicable law.

21. Errors, Inaccuracies, and Omissions

  Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

  We reserve the right to correct errors and update information when discovered.

  If an obvious pricing or product information error affects an order, we may contact you to offer the option to proceed using the corrected information or cancel the affected item or order and issue any refund required by applicable law.

22. Prohibited Uses

You may not use the Services:

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• For unlawful or fraudulent purposes.
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• To violate applicable laws or regulations.
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• To infringe intellectual property, privacy, publicity, or other rights.
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• To transmit malicious code, malware, viruses, or other harmful technology.
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• To interfere with the operation, security, or integrity of the Services.
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• To attempt unauthorized access to accounts, systems, networks, or information.
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• To scrape, harvest, or collect personal information about others unlawfully.
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• To impersonate another person or misrepresent your identity.
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• To engage in abusive, threatening, deceptive, or fraudulent activity.
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• To circumvent security, fraud prevention, purchasing limits, or other technical restrictions.

  We may restrict or suspend access to the Services where reasonably necessary to protect our business, customers, systems, or legal rights.

23. Availability of the Services

  We aim to keep our Services available and functioning properly, but we do not guarantee uninterrupted or error-free access.

  The Services may occasionally be unavailable due to maintenance, updates, technical problems, security issues, third-party failures, or circumstances outside our reasonable control.

24. Disclaimer of Warranties

  TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

  WE DO NOT GUARANTEE THAT THE WEBSITE WILL ALWAYS BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE AT ALL TIMES.

  TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES REGARDING THE WEBSITE OR SERVICES THAT ARE NOT EXPRESSLY PROVIDED BY US.

  HOWEVER, NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, GUARANTEE, CONDITION, REMEDY, OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

  In particular, statutory rights relating to defective, unsafe, misdescribed, or non-conforming products remain unaffected where applicable.

25. Limitation of Liability

  TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LORAVIENNE AND ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

  THIS MAY INCLUDE, WHERE PERMITTED BY LAW, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR OTHER INDIRECT COMMERCIAL LOSSES.

  Nothing in these Terms excludes or limits liability where doing so would be prohibited by law, including liability that may arise from fraud, willful misconduct, gross negligence, personal injury, death, or mandatory consumer protection obligations where applicable.

  In jurisdictions that do not permit certain exclusions or limitations of liability, our liability will be limited only to the maximum extent permitted by law.

26. Indemnification

  To the extent permitted by applicable law, you agree to indemnify and hold harmless Loravienne and its affiliates, officers, employees, contractors, agents, and service providers from third-party claims, losses, liabilities, or reasonable expenses arising directly from:

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• Your unlawful use of the Services.
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• Your material breach of these Terms.
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• Your violation of the rights of another person.
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• User Content submitted by you that unlawfully infringes the rights of another person.

  This section does not impose liability on consumers beyond what is permitted by applicable law.

27. Payment Disputes and Chargebacks

  If you experience a problem with an order, we encourage you to contact us first at   support@loravienne.com   so that we have an opportunity to investigate and resolve the issue.

  Nothing in these Terms prevents you from exercising any lawful right to dispute a transaction through your card issuer, bank, payment provider, or other applicable authority.

  Loravienne reserves the right to respond to and contest chargebacks, payment reversals, or payment disputes that we reasonably believe are fraudulent, inaccurate, duplicative, or unsupported.

  In doing so, we may provide relevant transaction evidence to the payment provider, including order information, proof of shipment or delivery, tracking records, applicable policies, and customer communications, subject to our Privacy Policy and applicable law.

28. Fraud Prevention

  We may use fraud prevention and security measures to review transactions that appear unusual, unauthorized, or potentially fraudulent.

  We may request additional verification before processing certain transactions.

  Where reasonably necessary and permitted by law, we may decline or cancel transactions that present a significant fraud or security risk.

29. Suspension and Termination

  We may suspend, restrict, or terminate access to all or part of the Services where reasonably necessary because of:

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• A serious or repeated breach of these Terms.
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• Fraudulent or unlawful conduct.
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• Security risks.
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• Unauthorized access or misuse of the Services.
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• Legal or regulatory requirements.

  Termination does not affect obligations or rights that arose before termination.

  Provisions that by their nature should survive termination, including intellectual property, liability, disputes, and governing law provisions, will continue to apply.

30. Force Majeure

  Loravienne will not be responsible for delays or failures caused by events outside our reasonable control to the extent permitted by law.

  Such events may include natural disasters, severe weather, war, civil unrest, government action, epidemics, transportation disruptions, strikes, carrier interruptions, internet outages, infrastructure failures, customs actions, or other extraordinary events.

  Nothing in this section limits mandatory cancellation, refund, delivery, or consumer rights provided by applicable law.

31. Severability

  If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

  The remaining provisions will continue in full force and effect.

32. No Waiver

  Our failure or delay in exercising a right under these Terms does not constitute a waiver of that right.

  A waiver of one provision or breach does not constitute a waiver of any other provision or subsequent breach.

33. Entire Agreement

  These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies or terms expressly incorporated by reference, constitute the agreement between you and Loravienne regarding your use of the Services and purchases through our store.

34. Assignment

  You may not transfer or assign your material rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

  Loravienne may transfer or assign its rights and obligations in connection with a merger, acquisition, restructuring, financing, sale of business assets, corporate reorganization, or similar transaction, subject to applicable law.

35. Governing Law

  Loravienne is based in the United States.

  To the extent permitted by applicable law, these Terms and disputes relating to the Services will be governed by applicable federal laws of the United States and the applicable laws of the state in which Loravienne is established, without regard to conflict-of-law principles.

  Nothing in this section deprives a consumer of mandatory protections available under the laws of the country, state, province, or jurisdiction in which that consumer resides where such protections cannot legally be waived.

36. Dispute Resolution

  If you have a concern or dispute relating to an order or the Services, we encourage you to contact us first at   support@loravienne.com   so we can attempt to resolve the matter directly.

  If a dispute cannot be resolved informally, either party may pursue remedies available through a court or other dispute resolution procedure of competent jurisdiction, subject to applicable law.

  Nothing in these Terms restricts any mandatory right you may have to bring a claim before a consumer protection authority, regulator, small claims court, supervisory body, or other competent authority.

37. Electronic Communications

  When you visit our website, place an order, or communicate with us electronically, you consent to receive transactional communications from us electronically where permitted by law.

  These communications may include order confirmations, payment notifications, shipping updates, account notices, policy notices, and customer support communications.

  Marketing communications are subject to separate consent and opt-out rights where required by law.

38. Changes to These Terms

  We may update these Terms from time to time to reflect changes in our Services, business practices, technology, legal requirements, or operational needs.

  The current version of the Terms will be published on this page together with the "Last updated" date.

  Where required by applicable law, we will provide additional notice of material changes.

  Changes will not retroactively remove rights that have already accrued to you unless permitted by applicable law.

39. Contact Information

  Questions about these Terms of Service may be sent to:

  Loravienne
  United States
  Email: support@loravienne.com