Refund policy

Last updated: August 27, 2026

At Loravienne, we want you to feel confident and satisfied with your purchase. If your order is not quite right, we are here to help.

Please review the return conditions and instructions below before sending any item back to us.

1. Return Window

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Be free from stains, odors, alterations, scratches, or other signs of use.
• Have all original tags attached, where applicable.
• Include any original accessories, dust bags, protective materials, or other items included with the product.
• Be returned in its original packaging whenever reasonably possible.
• Be accompanied by proof of purchase or sufficient order information.

Important: Returns sent without prior authorization or to an address not provided by our support team may not be accepted.

2. How to Start a Return

To request a return, contact us at support@loravienne.com within 30 days of receiving your order.

Please include your order number and the email address used to place the order. If your return request is approved, we will provide you with return instructions and the appropriate return address.

Please do not send a return before receiving our instructions.

3. Return Address

The correct return address will be provided by our customer support team after your return request has been reviewed and approved.

Please do not automatically return your order to the address shown on the original shipping label, parcel, or packaging, as this may be a logistics or fulfillment facility that is unable to process customer returns.

Loravienne is not responsible for returns sent to an incorrect or unauthorized address.

4. Return Shipping Costs

Unless the product is defective, damaged upon arrival, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping method and retaining your shipping receipt until your return has been completed.

Loravienne is not responsible for returned packages that are lost, misdirected, or damaged in transit when return shipping is arranged by the customer.

Original shipping charges are generally non-refundable unless the item was defective, damaged, incorrect, or applicable law requires otherwise.

5. Exchanges

If you would like a different product, color, or style, please contact us at support@loravienne.com.

The fastest way to obtain another item is generally to place a new order and return the original eligible item separately.

Any exchange request is subject to product availability.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 48 hours of delivery, at support@loravienne.com.

Please include your order number, a description of the issue, and clear photographs or videos showing the product and the problem when reasonably possible. This information helps us investigate and resolve the issue more quickly.

If we confirm that the item is defective, damaged upon arrival, or incorrect, we will provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable law.

The 48-hour recommendation above is intended to help us resolve shipping or product issues quickly and does not limit any mandatory rights you may have under applicable consumer protection laws.

7. Refunds

Once your return is received, we will inspect the item and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 10 business days after approval, unless a shorter timeframe is required by applicable law.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at support@loravienne.com.

8. Condition of Returned Products

Customers are responsible for taking reasonable care of products while they are in their possession.

Returns that show signs of use beyond what is reasonably necessary to inspect the product may be refused or may be subject to a reduction in the refund amount where permitted by applicable law.

Examples may include products that have been worn, stained, washed, altered, damaged after delivery, exposed to strong odors, or returned without important original components.

9. Non-Returnable Items

Unless applicable law requires otherwise, we do not accept returns of:

• Gift cards.
• Personalized, customized, or made-to-order products.
• Products clearly marked as Final Sale before purchase.
• Items that have been used, worn, altered, damaged after delivery, or otherwise do not meet our return conditions.

Products purchased during a promotion or at a discounted price are not automatically considered Final Sale. Unless clearly identified as Final Sale before purchase, eligible discounted products may still be returned under this policy.

These exclusions do not limit any rights you may have regarding defective, damaged, misdescribed, or incorrect products under applicable law.

10. Order Cancellations

If you would like to cancel or modify an order, contact us as soon as possible at support@loravienne.com.

We cannot guarantee that an order can be cancelled or modified after it has entered processing, fulfillment, or shipment.

If the order can no longer be cancelled, you may request a return after delivery in accordance with this policy and any applicable legal rights.

11. European Union / EEA Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area and applicable consumer law applies to your purchase, you may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods without providing a reason.

To exercise this right, you must clearly inform us of your decision to withdraw within the applicable 14-day period by contacting support@loravienne.com.

After notifying us of your withdrawal, you must return the goods within the timeframe required by applicable law.

Unless we agree to cover the cost or applicable law requires otherwise, you are responsible for the direct cost of returning the goods.

Where required by applicable law, we will also refund the standard outbound delivery cost associated with the cancelled order. If you selected a more expensive shipping method than the standard delivery option offered by us, any additional delivery cost may not be refundable.

We may withhold the refund until we receive the returned goods or receive acceptable evidence that they have been sent back, where permitted by applicable law.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics, and functioning.

12. United Kingdom Cancellation Rights

If you are a consumer in the United Kingdom and applicable consumer law applies to your purchase, you may have the right to cancel an eligible online purchase by notifying us within 14 days after receiving your goods.

After notifying us, you will generally have an additional 14 days to return the goods.

Where required by applicable UK law, eligible refunds will include the cost of standard delivery. Additional amounts paid for premium or expedited delivery may not be refundable beyond the cost of our standard delivery option.

Customers are generally responsible for return shipping costs where they were informed of this obligation in advance, unless the product is defective, incorrect, or applicable law provides otherwise.

13. Statutory Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be waived or limited.

If the consumer protection laws applicable in your country, state, province, or region provide you with rights that are more favorable than the terms of this policy, those mandatory legal rights will apply.

14. Contact Us

If you have questions about a return, exchange, refund, damaged item, or this policy, please contact:

Loravienne
United States
Email: support@loravienne.com