Shipping policy

Last updated: August 27, 2026

Loravienne offers tracked shipping to destinations available through our online store. We work with fulfillment and shipping partners to deliver orders safely and efficiently to our customers.

Please review the information below regarding order processing, delivery estimates, tracking, customs, and other shipping-related matters.

1. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Business days do not include weekends or applicable public holidays.

During periods of high demand, product launches, promotions, holidays, or other exceptional circumstances, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Delivery Time

Our estimated delivery time is generally 5–15 business days after dispatch, depending on the destination.

Processing time and delivery time are separate. The estimated delivery period begins once your order has been dispatched.

Delivery estimates are provided in good faith but are not guaranteed delivery dates. Actual delivery times may be affected by factors including:

  • Destination country or region.
  • Customs clearance and inspections.
  • Local carrier operations.
  • Weather conditions.
  • Public holidays.
  • Periods of high seasonal demand.
  • Transportation disruptions.
  • Events outside our reasonable control.

We recommend allowing the full 15-business-day estimated delivery window before contacting us regarding a delayed shipment, unless your tracking information indicates a problem.

Nothing in this section limits any mandatory delivery rights available to you under applicable consumer protection law.

3. Shipping Delays Before Dispatch

We make reasonable efforts to dispatch orders within the processing timeframe stated above.

If we become aware that we cannot ship your order within the timeframe represented at the time of purchase, we will provide notice and any options required by applicable law, which may include the option to accept a revised shipping timeframe or cancel the affected order for a refund.

4. Order Tracking

All shipped orders include tracking where supported by the destination and shipping service.

Once your order has been dispatched, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided at checkout.

Please allow up to 48 hours after dispatch for tracking information to become active or for the first tracking event to appear.

Tracking updates are provided by the shipping carrier and may occasionally experience delays between scans.

5. Shipping Charges

Any shipping charges applicable to your order will be displayed during checkout before you complete your purchase.

Shipping rates may vary depending on the destination, shipping method, order value, promotional offer, and other applicable factors.

6. Customs, Import Duties, VAT, GST, and Taxes

International shipments may be subject to customs duties, import taxes, value-added tax ("VAT"), goods and services tax ("GST"), brokerage fees, handling charges, or other fees imposed by the destination country or shipping carrier.

Depending on your destination and the shipping method used, some applicable taxes or duties may be calculated and collected during checkout. In other cases, they may be collected by the carrier, customs authority, or another applicable party before or upon delivery.

If duties, taxes, or import charges are not collected from you at checkout, you may be responsible for paying those charges directly upon import or delivery, to the extent permitted by applicable law.

Loravienne does not control charges imposed independently by customs authorities, governments, or shipping carriers.

If your checkout specifically indicates that applicable duties or import taxes have been prepaid, and you believe you are being charged the same duties again upon delivery, please contact us at support@loravienne.com so we can assist you.

Customs rules and import thresholds vary by country and may change without notice. If you are unsure whether additional charges may apply to your order, we recommend contacting the customs or tax authority in your country before purchasing.

7. Customs Delays

International orders may occasionally be delayed while undergoing customs processing, inspections, or clearance procedures.

Customs processing is controlled by the authorities in the destination country and is outside Loravienne's direct control.

We will provide reasonable assistance with shipping information or documentation where appropriate, but we cannot guarantee how quickly a customs authority will process or release a shipment.

8. Refused, Unclaimed, or Customs-Related Returns

Customers are responsible for providing the information reasonably required for delivery and, where applicable, cooperating with local customs or the shipping carrier.

If a shipment is refused, left unclaimed, or returned because required import charges were not paid, the delivery could not be completed, or the customer failed to comply with applicable import requirements, additional costs may apply.

If the package is successfully returned to us or to our designated return facility, we will review the order in accordance with our Returns & Refunds Policy.

To the extent permitted by applicable law, non-refundable shipping, return shipping, customs, brokerage, handling, or other costs incurred as a result of a refused or unclaimed shipment may be deducted from any refund otherwise due.

If a shipment is seized, destroyed, abandoned, or otherwise not returned due to circumstances attributable to a failure to comply with applicable import requirements, a refund may be unavailable to the extent permitted by law.

Nothing in this section limits mandatory consumer rights under applicable law.

9. Delayed Shipments

If your order has not arrived within 15 business days after dispatch, please check your tracking information first.

If there has been no meaningful tracking update or you believe there is a delivery problem, contact us at support@loravienne.com with your order number.

We will assist you in investigating the shipment with the carrier where appropriate.

10. Lost Shipments

If a shipment appears to have been lost in transit, please contact us so that we can investigate the shipment with the applicable carrier.

Where a shipment is confirmed lost, Loravienne will provide an appropriate resolution, which may include replacement or refund, subject to the circumstances of the order and applicable law.

Loravienne does not exclude or limit responsibility for loss during transit where such responsibility cannot legally be excluded or limited.

11. Damaged Shipments

Please inspect your order as soon as reasonably possible after delivery.

If your package or product arrives damaged, contact support@loravienne.com as soon as possible and include your order number and clear photographs or videos showing the damage when reasonably possible.

We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

12. Tracking Shows Delivered but Order Was Not Received

If tracking indicates that your package was delivered but you cannot locate it, please:

  • Check the delivery location and surrounding areas.
  • Check with household members, neighbors, building reception, or mailroom personnel where applicable.
  • Review the carrier's tracking information for delivery notes or photographs.
  • Contact the local shipping carrier if appropriate.

If you are still unable to locate the package, contact us at support@loravienne.com and we will assist you in reviewing the delivery information and determining the appropriate next steps.

13. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address, including apartment or unit number, postal code, city, state or province, and country before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at support@loravienne.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or fulfillment.

If an order is returned or requires reshipment because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply to the extent permitted by applicable law.

14. Failed Delivery Attempts and Unclaimed Packages

Depending on the carrier, multiple delivery attempts may be made or the package may be held at a local collection point.

Customers are responsible for reviewing tracking updates and collecting packages when required.

Packages that remain unclaimed may be returned to the sender or another designated facility. If this occurs, please contact us for assistance.

Additional shipping costs for resending an unclaimed package may be the customer's responsibility where permitted by applicable law.

15. Multiple Packages

In some circumstances, an order containing multiple products may be shipped in more than one package.

If this occurs, packages may arrive at different times and may have separate tracking numbers. You will not be charged additional shipping solely because we choose to split an order into multiple shipments.

16. Events Outside Our Reasonable Control

Delivery may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, carrier disruptions, transportation interruptions, customs actions, governmental restrictions, emergencies, or other force majeure events.

We will make reasonable efforts to assist customers affected by these circumstances.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection law.

17. International Consumer Rights

Shipping and delivery rights may vary depending on your country or region.

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory consumer right that cannot legally be waived or limited.

Where applicable consumer protection law provides rights that are more favorable than this policy, those mandatory legal rights will apply.

18. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact:

Loravienne
United States
Email: support@loravienne.com