Privacy policy

Last updated: August 27, 2026

Loravienne ("Loravienne," "we," "us," or "our") is a business based in the United States. This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit our online store, make a purchase, create an account, communicate with us, or otherwise use our website and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service regarding the processing of personal information, this Privacy Policy will govern with respect to privacy matters.

1. Who Is Responsible for Your Personal Information

Loravienne is the business or data controller responsible for the personal information we collect and process through our store, where applicable under relevant privacy laws.

Our online store is powered by Shopify. Shopify may process personal information on our behalf as a service provider or processor and, in certain circumstances, may process personal information for its own purposes as an independent controller or business.

You can learn more about how Shopify processes personal information by reviewing the Shopify Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information: your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
  • Order and transaction information: products purchased, products viewed, order history, returns, exchanges, refunds, cancellations, shipping information, and transaction details.
  • Payment information: information necessary to complete your transaction. Full payment card credentials are generally processed directly by our payment processors and are not stored directly by Loravienne.
  • Account information: login credentials, account preferences, saved addresses, settings, and other information associated with your customer account.
  • Customer support communications: emails, messages, requests, feedback, reviews, and other communications you send to us.
  • Device and usage information: IP address, browser type, device type, operating system, device identifiers, pages viewed, links clicked, browsing activity, referring URLs, session information, and interactions with our website.
  • Marketing and advertising information: information about how you interact with our advertisements, marketing emails, campaigns, and promotional content.
  • Cookies and similar technologies: information collected through cookies, pixels, tags, web beacons, local storage, and similar technologies.

3. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information to us.
  • Automatically when you browse or interact with our Services through cookies, pixels, analytics tools, and similar technologies.
  • From service providers such as Shopify, payment processors, shipping companies, analytics providers, fraud prevention providers, and customer support platforms.
  • From advertising, marketing, and business partners where permitted by applicable law.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Processing and fulfilling orders: to process payments, confirm orders, arrange shipping, provide tracking information, manage returns, refunds, and exchanges, and otherwise complete transactions.
  • Customer service: to respond to questions, requests, complaints, and other communications.
  • Account management: to create, maintain, and manage customer accounts and preferences.
  • Marketing: to send promotional communications by email, SMS, or other channels where permitted by law.
  • Advertising: to provide, personalize, measure, and improve advertisements on our website and on third-party websites or platforms.
  • Analytics and improvement: to understand how customers use our Services, improve website functionality, optimize customer experience, and develop our products and services.
  • Fraud prevention and security: to detect, investigate, prevent, or respond to fraudulent transactions, unauthorized activity, security incidents, and other unlawful conduct.
  • Legal and regulatory compliance: to comply with applicable laws, regulations, court orders, legal processes, tax obligations, accounting requirements, and lawful requests from authorities.
  • Protection of rights: to enforce our agreements and protect the rights, property, safety, and interests of Loravienne, our customers, and others.

5. Legal Bases for Processing for EEA and UK Customers

If you are located in the European Economic Area ("EEA") or the United Kingdom, we process your personal information under one or more of the following legal bases, as applicable:

  • Performance of a contract: when processing is necessary to provide products or services you requested, process your order, arrange delivery, manage returns, or administer your account.
  • Legitimate interests: when processing is necessary for our legitimate business interests, such as preventing fraud, securing our Services, improving our website, understanding customer behavior, or operating our business, provided those interests are not overridden by your rights.
  • Legal obligations: when we must process information to comply with tax, accounting, consumer protection, regulatory, or other legal requirements.
  • Consent: where your consent is required, including for certain marketing activities, advertising technologies, or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing performed before the withdrawal.

6. How We Disclose Personal Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business and provide our Services, including:

  • Shopify and related platform providers that host and operate our online store.
  • Payment processors that securely process payments and transactions.
  • Shipping, logistics, and fulfillment providers that help prepare and deliver customer orders.
  • Customer support providers that assist us in responding to customer inquiries and requests.
  • Analytics providers that help us understand website traffic, performance, and customer interactions.
  • Advertising and marketing partners that help us provide and measure advertisements and marketing campaigns.
  • Fraud prevention and security providers that help protect our store, transactions, and customers.
  • Professional advisers such as attorneys, accountants, consultants, insurers, and auditors when reasonably necessary.
  • Governmental, regulatory, or law enforcement authorities when disclosure is required or permitted by law.
  • Business transaction parties in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction involving all or part of our business.

We require service providers that process personal information on our behalf to handle it in accordance with applicable privacy and data protection requirements.

7. Sale, Sharing, and Targeted Advertising

Loravienne does not sell personal information in exchange for money.

However, we may use advertising, analytics, and marketing technologies that involve disclosing certain personal information, such as device identifiers, browsing activity, commercial information, or interactions with our website, to advertising or analytics partners.

Under certain United States state privacy laws, some of these activities may be legally considered a "sale," "sharing," or processing for "targeted advertising," even when no money is exchanged.

Where required by applicable law, you may have the right to opt out of these activities through privacy controls made available on our website or by contacting us at support@loravienne.com.

8. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, web beacons, tags, local storage, and similar technologies to:

  • Operate and secure our website.
  • Remember your preferences and shopping cart.
  • Enable checkout and account functionality.
  • Analyze traffic and website performance.
  • Understand customer interactions.
  • Measure advertising effectiveness.
  • Provide personalized or targeted advertising where permitted.

Depending on your location, you may be able to manage non-essential cookies through a cookie consent banner or other privacy controls available on our website.

You may also control cookies through your browser settings. Blocking certain cookies may affect the functionality or availability of some features of our Services.

9. Global Privacy Control and Opt-Out Signals

Where required by applicable law and supported by our privacy management tools, we recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control ("GPC"), as requests to opt out of the sale or sharing of personal information or targeted advertising.

These preferences may apply to the browser or device from which the signal is sent.

10. International Data Transfers

Loravienne is based in the United States and works with service providers located in various countries. As a result, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Data protection laws in those countries may differ from the laws where you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information, which may include contractual protections such as the European Commission's Standard Contractual Clauses or other legally recognized transfer mechanisms.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

  • Process and maintain transaction and order records.
  • Provide customer service.
  • Maintain customer accounts.
  • Comply with legal, tax, accounting, and regulatory obligations.
  • Prevent fraud and protect our Services.
  • Resolve disputes and enforce our agreements.

The retention period may vary depending on the type of information, the purposes for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it.

12. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, destruction, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of personal information.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of our Services.

13. Children's Privacy

Our Services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us at support@loravienne.com.

If we determine that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete it.

14. Your Privacy Rights

Depending on your location and subject to applicable law, you may have some or all of the following rights:

  • Right to access or know: request information about the personal information we maintain about you.
  • Right to correction: request correction of inaccurate personal information.
  • Right to deletion: request deletion of certain personal information, subject to legal exceptions.
  • Right to data portability: request a portable copy of certain personal information.
  • Right to object: object to certain processing activities where permitted by law.
  • Right to restriction: request that we restrict certain processing of your personal information.
  • Right to withdraw consent: withdraw consent where processing is based on consent.
  • Right to opt out of targeted advertising: opt out of certain processing used for targeted or cross-context behavioral advertising.
  • Right to opt out of sale or sharing: opt out of activities that may constitute the sale or sharing of personal information under applicable United States privacy laws.
  • Right to limit certain uses of sensitive personal information: where such a right is provided by applicable law.
  • Right to appeal: residents of certain jurisdictions may have the right to appeal a decision we make regarding a privacy request.
  • Right to non-discrimination: you will not receive unlawful discriminatory treatment for exercising applicable privacy rights.

15. Privacy Rights for United States Residents

Residents of certain U.S. states, including California and other states with comprehensive consumer privacy laws, may have additional rights regarding their personal information.

Depending on the law applicable to you, these rights may include requesting access to, correction of, or deletion of your personal information; obtaining a copy of your information; opting out of targeted advertising; opting out of the sale or sharing of personal information; or limiting certain uses of sensitive personal information.

We will process valid privacy requests in accordance with applicable law and may need to verify your identity before completing your request.

16. Privacy Rights for EEA and UK Residents

If you are located in the EEA or United Kingdom, applicable data protection laws may provide you with rights to access, correct, erase, restrict, or receive a portable copy of your personal information and to object to certain types of processing.

You also have the right to withdraw consent where we rely on consent as the legal basis for processing.

You may also have the right to lodge a complaint with the data protection authority responsible for your country or region if you believe your personal information has been processed in violation of applicable law.

17. Exercising Your Privacy Rights

To exercise an applicable privacy right, please contact us at:

Email: support@loravienne.com

Please provide sufficient information for us to identify your request and determine whether the requested right applies to you.

We may request additional information to verify your identity and protect your personal information from unauthorized requests.

Where permitted by applicable law, you may use an authorized agent to submit a request on your behalf. We may require proof that the agent has been authorized to act for you.

We will respond within the timeframe required by applicable law.

18. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, payment information, shipping notifications, account messages, or customer support responses.

19. Third-Party Websites and Services

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of any third party before providing personal information.

20. Automated Processing and Profiling

We and our service providers may use automated technologies to help detect fraud, analyze website activity, personalize experiences, and improve or measure advertising.

Where applicable law provides rights regarding automated decision-making that produces legal or similarly significant effects, we will honor those rights as required.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, Services, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page.

Where required by law, we will provide additional notice of material changes.

22. Contact Us

If you have any questions, concerns, complaints, or privacy requests regarding this Privacy Policy or our handling of personal information, please contact:

Loravienne
United States
Email: support@loravienne.com