Privacy policy

This Privacy Policy describes how Loravienne (“we,” “us,” or “our”) collects, uses, and shares information about you when you visit or make a purchase from loravienne.com.

Information We Collect

When you visit our store, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the store, we also collect information about the web pages or individual products you view, the websites or search terms that referred you to our store, and how you interact with the store.

When you make or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

How We Use Your Information

Generally, we use the Order Information we collect to fulfill orders placed through the store, including processing your payment information, arranging shipment, and providing invoices and order confirmations.

We also use this information to:

• Communicate with you about your order.
• Screen orders for potential risk or fraud.
• Provide information or advertising about our products or services if you have opted in to receive such communications.

Sharing Your Information

We share your personal information with third parties to help us use it as described above. For example, we use Shopify to power our online store. We also use Google Analytics to understand how our customers use the store.

We do not sell, trade, or transfer your personal information to third parties for marketing purposes.

Data Retention

When you place an order through the store, we will keep your Order Information in our records unless and until you ask us to delete it.

Cookies

We use cookies to help remember and process items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and interactions.

You can choose to receive an alert from your computer whenever a cookie is being sent, or you can choose to disable all cookies through your browser settings.

Your Rights

If you reside in Europe, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. To exercise this right, please contact us at support@loravienne.com.

If you reside in California, you have the right to know what personal information we collect, disclose, or sell. You also have the right to request the deletion of your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We recommend reviewing this page regularly for updates.

Contact

For more information about our privacy practices or if you have any questions, please contact us at support@loravienne.com. We respond to all inquiries within 3 business days.